Privacy Policy
Last updated: July 31, 2026
1. Introduction
This Privacy Policy explains how Psychographed Letter collects, uses, stores, and protects the personal information of those who use our website and services. By using the service, you accept the practices described in this document.
2. Information We Collect
2.1 Data you provide
Full name, email address, phone/WhatsApp number, information about the deceased loved one, and the answers you provide in the order questionnaire.
2.2 Payment data
Payments are processed through specialized providers. We do not directly store full credit card data.
2.3 Technical data
Technical browsing information, such as IP address, device type, and browser, collected automatically for the operation and security of the site.
3. How We Use Your Information
We use your information to process orders, prepare and deliver the psychographed letter, provide customer support, meet legal and tax obligations, and continuously improve our service.
4. Sharing Information
We share information with providers necessary to operate the service, as well as with the mediums responsible for preparing the letter. We may also share information when required by legal obligations.
5. Protection of Sensitive Data
We recognize that data related to grief, spiritual beliefs, and emotional health is especially sensitive. We handle this information with extra care, restricting access only to those directly involved in preparing and delivering your letter.
6. Storage and Retention
Your data is stored for as long as necessary to fulfill the purpose for which it was collected, and for at least 5 years due to tax and accounting obligations.
7. Your Rights
Depending on the data protection regulations applicable in your country, you may request access, correction, deletion, portability, withdrawal of consent, objection to processing, and review of your personal data. To exercise any of these rights, contact us through the channels listed at the end of this policy.
8. Cookies
We use cookies and similar technologies to improve your browsing experience, remember preferences, and analyze site usage. You can manage cookie use in your browser settings.
9. Information Security
We adopt reasonable technical and organizational measures to protect your data against unauthorized access, loss, alteration, or improper disclosure.
10. Children's Privacy
Our service is intended exclusively for people over 18 years old. We do not knowingly collect data from minors.
11. International Data Transfer
Some of our providers may process data outside your country of residence. In these cases, we adopt the necessary contractual and technical safeguards to protect your information in accordance with applicable regulations.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any relevant change will be published on this page along with the date of the last update.
13. Data Protection Officer (DPO)
For inquiries related to the processing of personal data, you can contact our data protection officer through the email listed below.
14. Contact
For questions, requests, or complaints about privacy, email us at contacto@cartapsicografada.com.